Transactional Printing

At Tandem, an unwavering commitment to accuracy and integrity are at the core of all we do.

Together with our on-site print partner Bacompt Systems, we print over 120 million impressions and insert over 40 million envelopes annually. Printed items include laser printed documents, invoices, statements, legal notices, collection letters, general correspondence and more.

We realize that quality is more than a goal—it’s a necessity. That is why we utilize the latest 100% inserting technology to ensure complete accuracy. Your documents are secure and printed and inserted correctly.

Security

We take security seriously. From personnel clearance to physical lockdown to data encryption, our stringent security protocols are government-compliant and audited regularly.

All employees have passed criminal and other background checks
Visitors are signed in and accompanied by personnel at all times
Facility is on lockdown and under video surveillance 24/7
Data is always encrypted when not “in motion”
Processes are certified annually by third-party auditor

Physical Security

From receipt of our clients’ data to mailing of their high-security documents, our entire production process takes place under one roof. This means more control, greater safeguards, and tighter surveillance.

24/7 video surveillance
Key fob access and entry protocols
Visitors sign in and wear name badges
After-hours alarm keypad
Clean desk, lock-up for all sensitive materials
Clear screen protocols, computer log-off and lock
Federally monitored cage protocol
On-site USPS employee and verification station
Finished documents are placed directly into the mail stream
On-site sensitive document shredding

Data Security

Privacy and document security issues are becoming even more critical with the accountability requirements of the Affordable Care Act. Third-party certifications (audited by Infotex) qualify us for many government-regulated printing projects. In addition, Bacompt has contracted with Infotex to provide network monitoring, event log management and incident response in compliance with FFIEC (Federal Financial Institutions Examination Council) guidelines.

HIPAA, GLBA and FISMA Certified
Third-party, 24/7 network monitoring
Intrusion prevention and detection systems
Log monitoring
Forensic documentation
Secure data transfer (SSL/SFTP)
Automatic data encryption whenever data is “at rest”
Scheduled password changes
Up-to-date antivirus software

Intelligent Inserting

Mail insertions are becoming more targeted and complex. And with this increased complexity, the potential—and cost—of errors is magnified as well. A single insertion error could lead to a HIPAA violation or the exposure of personal information.

At Tandem, our customers rest easy knowing our process is built from the ground up for unmatched accuracy. To eliminate the possibility of insertion errors, we offer 100% integrity with our inserting operation.

Our file-based, auditable integrity system ensures all documents are accounted for, and that each envelope has the correct number of inserts going to the intended recipient. Our ten intelligent inserters can auto insert variable page counts into various envelope sizes, ranging from standard #10 to 9.5” x 12.5” flat envelopes.

Integrated cameras work hand in hand with our file-based integrity system to ensure the right pieces end up in the right envelopes, every time. Based on the customer’s business rules, multiple variable inserts can be selectively inserted into an envelope.